Respecting and understanding customers, continuously providing products and services that exceed their expectations, and being the eternal partner of customers. This is the service concept we have always advocated for. Improve the service system and strengthen pre-sales, in sales, and after-sales services. Providing timely assistance in resolving various issues that customers may encounter while using the products, making it extremely convenient for them.
— Presales —
1、Providing professional technical consulting services.
2、Providing reception at any time for Business Review and various convenient conditions.
3、Selecting professional technical and business personnel for technical exchange and communication, providing timely product performance, characteristics, design drawings, and various parameters before and after the entire bidding process, and actively cooperate with the buyer to select a satisfactory manufacturer.
— In-sale —
1、After the contract is signed, the buyer's technical specifications will be used as the chief source, to prepare corresponding technical protocol, then supplementing, improving, and refining the technical specifications to become the actual execution technical document of the technical specification, and executing after approval by the buyer, and using the technical agreement as an attachment to the equipment ordering contract.
2、Within the shortest possible time after the signing of the technical agreement, our factory will submit a list of standards for the design, manufacturing, assembly, installation, commissioning, acceptance, testing, operation, and maintenance of the contract equipment to the buyer for confirmation.
3、Strictly observe the contract signed between the supply and demand parties.
4、During the production and manufacturing process, we optimize design, strive for excellence, and all departments closely cooperates with each other, to ensure the smooth progress of the design work. When the buyer has special needs, we will do our best to meet their requirements and try our best to coordinate and cooperate with all parties.
5、We will report any quality defects timely that occur during the equipment manufacturing process to the buyer and supervision representative, and do not conceal them.
6、During the production and manufacturing process, we will fully cooperate in arranging various stages of work such as drawing review, product supervision, inspection and acceptance, so that all work before product shipment can be carried out in an orderly manner.
— After-sale —
Paid maintenance services will be implemented in the following situations：
1、Damage caused by human or uncontrollable natural phenomena.
2、Malfunctions or damages caused by improper operation.
3、Failure or damage caused by product modification, disassembly, or assembly.
4、The shipping and other expenses incurred for the above repairs shall be.
